Shipping & Returns
Free standard shipping in Brunei Darussalam & Malaysia for orders $150 and over!
Within Brunei Darussalam & Malaysia
- Most of the orders will be delivered to you by courier within 3 working days after dispatch confirmation.
- We will notify you by email if your order is to be delayed.
- Please note that we require a signature on delivery. Signature is not necessary for rural deliveries.
- We can only deliver to a physical street address. Our courier company can not deliver to a PO Box address.
- We will inform you by email your parcel tracking number once we have dispatched your order.
- Standard freight and handling cost is B$4.00 for all orders under 2 kg.
*Orders over $150 are entitled to FREE standard delivery within Brunei Darussalam & Malaysia.
- You will also get free standard delivery on your entire order if you buy one of our FREE DELIVERY ITEMS. Simply place one of the items in your shopping cart and you will automatically qualify for FREE STANDARD DELIVERY on your whole order.
- FREE standard delivery only applies to orders going to a Brunei Darussalam address.
* Orders exceeding 2kg carry additional charges. We will email to confirm with you the courier cost before dispatching your order to you.
- Freight insurance are included in the above freight cost*.
- Orders exceeding 2kg carry additional charges. We will email to confirm with you the delivery charges before dispatching your order to you.
Please contact us at firstname.lastname@example.org or +673-3222457 in the event that your order is not delivered to you within:
- 5 working days after dispatch confirmation for Brunei Darussalam customers, or
- 10 working days after dispatch confirmation for Malaysia customers.
We will perform a check with postal authorities. Upon confirmation of lost parcel, we will offer you a choice of a full refund or resend your order at no charge.
We will accept return of any unopened non prescription products purchased from Health & Happiness Company that is still in it's original packagaing for an exchange for another product within SEVEN days of you receiving your order (as recorded by the courier).
To return the product to us, please follow the following steps:
- contact us at email@example.com and tell us the nature of your return (shipping damage, incorrect item(s) shipped, dissastifaction (please explain), or any other reason (please explain). We will respond promptly with a return confirmation message.
- Return the unopened product together with the payment receipt as proof of purchase to:
Health & Happiness Company
18 Jalan Sultan Omar Ali
- Please ensure product arrived in good conditions as Health & Happiness Company can not accept liability if the product is returned to us damaged or lost in the post.
We will only refund postage costs if the return is a result of our error, as determined by the duty manager. It takes a maximum of 15 working days to process the return.
We can not accept products for exchange that are returned after SEVEN days.
Health & Happiness Company reserves the right not to give a refund if the consumer changes his/her mind about a product.